Roku error code 005: How to troubleshoot Roku TV internet error

Roku error code 005 occurs when your Roku TV or streaming player can’t connect to the internet. Slow internet or loose ethernet cable can cause errors with your Roku TV. To fix error code 005 on the Roku device, follow the troubleshooting method listed below.

Roku error code 014.30

This code means that your Roku device is connected to the router but cannot connect to the Internet. If there is no connection, then contact your ISP for help. If your computer has an internet connection, but you still see error 005, please restart your Roku device.

How to Fix Roku error code 005?

Follow the easy steps to fix the “can’t connect to the internet” error message on Roku TV. Here, you see the quick guide on what is error code, causes, and troubleshooting steps to fix them.

Let’s Start.

What is Roku error code 005?

Error code 005 refers to an error message that occurs when your Roku Tv or Roku streaming player can’t connect to the internet. For proper streaming of the Roku TV audio and video, you’ll need to fast internet at your home network. If there is no problem with internet configuration between the Roku device and your Router, then contact your ISP.

Below in this article, you’ll see the causes and methods to fix Roku error code 005.


  • DNS Cache: Internet is disabled while communicating with the router. This is because your router’s hidden DNS configuration is incorrect. As a result, DNS is limited in terms of connectivity.
  • Poor Internet connection: Roku devices need a fast Internet connection to connect to streaming content. When connecting to a database, you often get disconnected due to a slow Internet connection.
  • Device configuration: In most cases, the device has an internal problem and cannot connect to the server. System software can cause internal problems. Inefficiencies occur when functionality is limited or the system is compromised.
  • Loose cables: Some cables may not connect properly to the device. Some of them can twist and loosen during training. Make sure each cable is properly connected and there are no problems with the cables.

Troubleshooting Steps to fix Roku error code 005

Step-1: Restart your Roku device and the router

Sometimes Roku devices fix the error itself after restarting. You need to restart both your Roku device and router. This is the first and quick way to resolve problems with your Roku TV. See below how to restart your Roku device and the router.

Steps to restart your Roku player-

  1. Click the Home icon on your Roku remote.
  2. Go to Settings.
  3. Select System and then click System restart.
  4. Alternatively, you simply unplug the Roku player from the power source and plug it back in.
  5. To restart your router, unplug the router from the power source and plug it back in.
  6. Wait until both the Roku device and the router restart properly.
  7. Go to step-2 to fix the issues.

Step-2: Begin the connection check

To initiate the connection check on your Roku TV, follow the listed steps:

  1. Click the Home icon on your Roku remote.
  2. Go to Settings.
  3. Select Network.
  4. Select check connection.

Note: If your Roku device is not connected to a network, you will not see the check connection option. Only connection configuration options are displayed. You will need to connect your Roku device to your network and internet to proceed.

fix Roku player error code
This result will appear on your Roku Player when the Network connection check was successful.
Result after network check is finished
This image explains the result of the Roku Network connection.

Note: If your Home internet network signal strength is weak and Internet download speed is bad, then go to the next step and follow the listed way to fix it.

Step-3: Resetting Network Setting

Sometimes Roku player shows an error when its services are corrupted. So, we’re here you suggest network settings for your Roku player. This will help you fix the network problems with the Roku device. Network resetting will make changes to your device to default settings. After resetting, you will need to add your home network manually.
Follow the steps to initiate Roku network reset-

  1. Start your Roku Player and sign in to your Roku account.
  2. Go to Settings.
  3. Select System.
  4. Choose System restart and then click on Network connection reset.
  5. Now, your device will start the Network reset. Wait until the process finished.
  6. Once the network resetting is finished, then established your Internet connection with your Roku device again.
  7. Check if the error persists again, then follow the last final steps to resolve your Streaming device problems.

Step-4: Factory Reset

When there are no problems with the home internet network but you still getting Roku error code 005, it means your streaming device is affected by bugs or some unknown glitch. To remove bugs from your Roku player, you should reset the device with the Factory reset setting.
See the steps to start Factory reset setting on Roku device-

  1. Go to settings.
  2. Select Advanced system settings.
  3. Click Factory reset.
  4. Wait until the Factory reset is finished.
  5. Setup again your Roku device.
  6. Check If the error persists again, then contact support.


In this article, you were found helpful troubleshooting steps to fix Roku error code 005. We hope that the methods are helpful and your problem is now history. If the error not fixed yet and persists again, then you need to contact Roku Support.