(1) INFORMATION COLLECTION AND USE
Setup Office is the sole owner of the information collected through the website/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy. Setup Office collects information from the users at several different points through our toolbar.
(a) Personal Information:
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. To use the Setup Office Service, the user must first complete the registration form. During registration, the user is required to give the user contact information (such as First and Last name, E-mail address, Postal address, Phone number(s), Personal identifier etc.). Setup Office will use your contact details to contact you regarding the product and/or services you have requested. The user (You) hereby give consent to receive dialed and/or pre-recorded telemarketing calls (This includes re-registration/renewal notifications, special offers, and surveys on improving our service) from or on behalf of Setup Office at the telephone number provided, including their wireless number, if applicable. The user (You) understands that consent is not a condition of purchase.
(b) Payment Information:
If the user registers to use the Service provided by Setup Office, we will collect credit card information, and other payment information necessary to complete a payment from the user. Setup Office may use a third party to process and verify credit cards for billing purposes. This requires us to share the user’s name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Setup Office will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary to complete the payment processing.
(c) Computer System Information-
(i) Subscriber Computer
We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you and to help us update our support tools and enhance our supported products list.
(ii) Diagnostic Tool
Some Setup Office online diagnoses applications may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Setup Office and is sent securely over the Internet to the Setup Office server or a third-party server appointed by Setup Office. Setup Office analyzes this information to help diagnose and solve end-user problems. Information collected by the Setup Office application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
(d) Live Help Session Records
Setup Office reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by the Technical Support Executive. In addition, we may record on-line and offline sessions conducted on the Web site for user reference and to assist in the resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.
A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.
(f) Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any person unless specifically required to allow the use of specific widgets within the toolbar.
(h) Surveys & Contests
From time to time, our toolbar requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user, therefore, has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this toolbar and the Setup Office service.
(i) Children’s Online Policy
No part of our website is structured to attract anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
This Web site takes every precaution to protect the information of users. When a user submits sensitive information via the Web site, user information is protected both online and offline. When our registration form asks users to enter sensitive information (such as credit card numbers), the information is encrypted and is protected with the best encryption software.
While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when the User is just ‘surfing. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desks.
When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies, are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.
Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.
(3) SUPPLEMENTATION OF INFORMATION
For this toolbar to properly fulfil its obligation to our customers, we must supplement the information we receive with information from third-party sources. For example, to determine our user’s creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.
(a) Special Offers
We send all new members a welcoming e-mail to verify password and login name. Established members will occasionally receive information on products, services, special deals, and newsletters.
(b) Correction/Updating Personal Information
If the User personally identifiable information changes (such as user zip code), or if the user no longer desires the Service, we will Endeavour to provide a way to correct, update or remove the User personal data provided to us. This can be done on the Profile page.
(c) Notification of Changes
(d) Opt-out Provision
Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at firstname.lastname@example.org.