iTunes error 13014: How to Fix iTunes error on Windows and Mac

When you try to start, install, download, restore, sync music from iTunes to your iPhone, iPad or iPod, you see error code 13014. Sometimes you may face a login authorization error with your iTunes app. As a result, you can’t access and connect to your account. In this article, we’ve listed steps to troubleshoot iTunes error 13014. You should try the troubleshooting steps with your iTunes for endless entertainment.

fix iTunes errors on Windows and Mac

iTunes is a media player software designed by Apple Inc. You can organise and play your music and video. With a paid subscription for iTunes, you can download unlimited songs with Apple music. Here, with the iTunes app, you can find music, TV shows, movies, audiobooks, free podcasts and more in the iTunes store. The best feature in the iTunes app is to set up your iPhone, iPad or iPod, and add music, video and more to it. You can easily do all pieces of entertainment in this one app.

way to fix error with iTunes

Here, we’ve listed the thing that you can do with your iTunes app-

What is error 13014 on iTunes

iTunes error code 13014 is an error message received from the iTunes app when we try to start, install, download, restore, sync music from iTunes to your iPhone, iPad or iPod. Sometimes you may face a login authorization error with your iTunes app.

iTunes issues and error code

As a result, you can’t access and connect to your account. Here, we’re going to fix this problem to continue with unlimited entertainment.

Cause of iTunes error 13014

Here, we’ve listed the common factor that creates problems with your iTunes app and responsible for your entertainment break. See the list of common causes of iTunes error 13014:

  • A poor internet connection or outdated system settings may prevent iTunes from connecting.
  • Your desktop may contain security software that conflicts with iTunes and prevents you from connecting to the service.
  • Incomplete and corrupt iTunes installation.
  • iTunes installer files are missing or depleted from your device.
  • Corrupt Windows or iTunes system files.
  • Virus or Malware attacks.
  • Corrupt iTunes registry files.

Troubleshoot iTunes error code 13014

Update the software on your Mac or Windows

If you see an error, your iOS device might have a newer version of iOS than is supported by your computer. You’ll need to update the software on your Mac or iTunes on Windows before you can update or restore your iOS device.

macOS 10.11 and later:

  1. Disconnect and then reconnect your iOS device to your computer. You might need to unlock your iOS device before it is recognized by your Mac.
  2. When you see a “Software update is required to connect to your iOS device,” click Install to download and install the software so your Mac can update or restore your iOS device.

Windows: Update to the latest version of iTunes.

If you continue to see errors, or you don’t see a dialogue asking you to update the software on your Mac, contact Apple Support.

Address TCP/IP filtering, firewall, or security software

If you have TCP/IP filtering, firewall, or security software installed on your computer, please try the following steps:

  1. Temporarily configure or uninstall your security software.
  2. Make sure you have an available internet connection. Try visiting www.apple.com or contact your internet service provider for more help.
  3. Avoid your internet router. Some routers can prevent iTunes from accessing the update server. If the router you are using is not made by Apple, try the following:
    • Disconnect the wired or wireless router, and use an Ethernet cable to connect the computer directly to the modem.
    • Restart the computer and modem. For instructions on using the modem, please contact your Internet service provider.

After confirming that your Internet connection is normal, try to update or restore your iOS device or iPad operating system again.

Repair iTunes on Windows and Mac

You can resolve almost all problems with the iTunes app and repair corrupt iTunes system files. You can access the repair tool from the Apps & Features settings on a Windows computer. The iTunes repair tool could fix server issues, start, install, download, play music, and video files on iTunes.

Follow the steps to lunch iTunes repair tool on Windows:

  1. Open Settings.
  2. Click on Apps to access Apps & Features settings.
  3. From the lists, select the iTunes app.Fix iTunes error by repair it
  4. Click the Advanced options to open iTunes settings.
  5. Click the Repair button.click repair to fix iTunes error
  6. Wait until repairing finished. Close iTunes settings and check if the error persists again, then go to the next solution.

If repairing didn’t fix problems with the iTunes app, then go to the next solution to troubleshoot issues on a Windows computer.

Restart the Apple Mobile Device Service (AMDS) on Windows

On a Windows computer, when your iPhone, iPad, or iPod touch isn’t recognized in iTunes, Apple Mobile Device Service (AMDS) may need to be restart.

To fix problems with AMDS in iTunes, restart your AMDS on a Windows computer:

  1. Disconnect any iPhone, iPad, or iPod that’s currently connected in iTunes and close iTunes on Windows.
  2. Press the Windows logo key and R key to open the Run command.
  3. Type services.msc and click Ok.
  4. Now, your Windows services console appear on your screen.
  5. Go to Apple Mobile Device Service (AMDS) and open AMDS properties.fix iTunes error with Apple Mobile Device Service
  6. Set the Startup type pop-up menu to Automatic. Fix iTunes error code
  7. Click Stop the service.
  8. After the service has stopped, click Start the service.
  9. Click Ok.
  10. Restart the computer.
  11. Open iTunes and connect the device.

If AMDS still does not start or stops unexpectedly, this could be caused by third-party security software. See next how to fix problems with iTunes when third-party security software conflicts with iTunes services.

Reset iTunes app setting on Windows and Mac

If repairing iTunes or the above solution didn’t help fix the problems app on Windows, we need to reset the iTunes app. Resetting will make the iTunes app as default to all settings. You need to sign in again with your Apple iCloud ID to restore all of your data files. This will fix the problems with your iTunes app, and you can continue with your endless entertainment.

Follow the steps to initiate reset iTunes on Windows:

  1. Open Settings.
  2. Click on Apps to access Apps & Features settings.
  3. From the lists, select the iTunes app.iTunes from Apps & Features settings on Windows
  4. Click the Advanced options to open iTunes settings.
  5. Select the Reset button.Reset iTunes to fix error code
  6. Click the Reset button again.

Wait until the reset process finished. Close iTunes settings and check if the error persists again, then go to the next solution.

Uninstall and reinstall the iTunes app

If repairing and resetting were not helped you with the fixes, then you should uninstall the iTunes app from your computer. After uninstalling finished, then you need to reinstall iTunes from the Apple store or Microsoft store. This is the final way to remove errors or problems from the iTunes apps.

Follow the steps to uninstall iTunes on Windows:

  1. Open Settings.
  2. Click on Apps to access Apps & Features settings.
  3. From the lists, select the iTunes app.
  4. Click the Advanced options to open iTunes settings.
  5. Select the Uninstall button.Uninstall iTunes
  6. Click the Uninstall button again.
  7. Wait until uninstalling finished. After that, reinstall iTunes from the Microsoft store.

Install iTunes on Windows-

  1. Open Microsoft Store.
  2. Type iTunes in the search bar.
  3. Select the iTunes apps from the list.Download iTunes after fix error code
  4. Click the Get button.Download iTunes app
  5. Select the Lunch button and click the Agree button to accept the terms.

Need more help? Contact support

Troubleshooting steps did not help you fix the error code 13014 on iTunes, then contact Apple support for more help and assistant.